Here to piggyback off of my boyfriends review for our beloved furbaby, Elliot. Elliot's cancer diagnosis was the worst news of my life. To say I was... riddled with fear, confusion, hurt, anger, all of the worst emotions imaginable, is an understatement. Reece and I spent hours upon hours sorting through various hospitals to take on our Elliot's case, knowing we were placing his life in their hands and praying they would treat him like their own. We needed a vet that would respect our approach to keeping him happy and healthy holistically first, and only providing the best care if we decided on surgery. I was unable to make the appointment but I made one rule clear: at this appointment, if any staff member were to make Reece, Elliot, his case or our concerns feel like a transaction or inconvenience, they both were to leave and we would keep searching for care until we found the best fit. We were not wasting time on any place or people who instilled anything in us other than compassion, patience, and trust. I spent those couple hours that they were gone scared and anxious, not knowing what was to come next.Reece's text about how the appointment went dissipated nearly all of my worries and he came home with absolutely glowing reviews about everyone he encountered from Mindy and Anastasia at the front desk, to Anthony the tech (who approached our reactive boy with confidence and trust), and Dr. Hassel, who took the time to review my lengthy sheets of concerns, questions, and even reviewed a detailed diet change I laid out for Elliot. All of this to say thank you. I am relieved to know we found humans for our angel and his diagnosis that we can trust. This has been an extremely terrifying time for us, but Dr. Hassle's reassurance that Elliot will do great has been a massive ease. Thank you for treating our boy with love, compassion, and care. There is nothing we wouldn't do for him and would not place him in the care of a facility that we wouldn't trust to do the same.read more
